1. Our senior leaders foster an organisational desired culture
2. Our leaders ensure that their leadership capabilities support the organisational future
3. Senior leaders participate in succession planning and the development of future leaders
4. Our leaders communicate and engage with the entire workforce and stakeholder
5. Our organisation ensures accountability for senior leaders’ actions and accountability for strategic plans
6. Our senior leaders, together with workforce contribute to benefit of communities and environment
7. Our organisation develop strategic plans, implements them, review performance and change them if required
8. There are initiatives to promote high performance workforce through performance appraisal system, recognition and rewards
9. Employee development, learning and career progression support the organization’s need and strategic plan
10. There are initiatives to promote employee well-being, engagement and satisfaction
11. Our organisation assesses employee capability, capacity needs and skills & competency
12. Our organisation ensures workplace health, safe working environment and emergency preparedness
13. Our organisation identifies key products or services and its requirements according to customers’ and stakeholders’ requirements
14. Our organisation establishes the work process to meet key requirements of the customers, stakeholders
15. Our organisation designs and improves key processes for higher productivity, cost reduction, quality of products and services for enhancement of customer satisfaction
16. Technology applications are used to increase productivity & innovation, and ensure security of assets and cybersecurity of data/information
17. Our organisation partners with suppliers and partners to improve their capabilities in meeting business requirements
18. Our organisation evaluates supplier and partners’ performance to ensure requirements are met
19. Our organisation practices customer engagement initiatives to build customer loyalty
20. Our organisation determines customer satisfaction and dissatisfaction
21. Our organisation seeks immediate and actionable feedback from customers on the quality of products, customer support and transactions
22. Our organisation manages effective customers’ relationship and incorporates it into strategic and improvement plans and ensures continuous improvement of the customer engagement system
